Refund & Return Policy
Pearlie Bright
Effective Date: 26 July 2026
Last Updated: 26 July 2026
At Pearlie Bright, customer satisfaction is our priority. We strive to deliver premium-quality oral care products. If you are not completely satisfied with your purchase, please review our Refund & Return Policy below.
Pearlie Bright is a brand of Robertson Shizuoka Healthier Products Pvt. Ltd.
1. Eligibility for Returns
You may request a return or replacement if:
- You received the wrong product.
- The product was damaged during transit.
- The product has a manufacturing defect.
- The product was delivered in a damaged or unusable condition.
- The product received is different from what was ordered.
To be eligible for a return:
- The request must be raised within 7 days of delivery.
- The product must be unused, unopened, and in its original packaging.
- The product should include all original labels, seals, invoices, and accessories (if any).
2. Non-Returnable Items
Due to hygiene and safety reasons, we do not accept returns or exchanges for:
- Opened or used toothpaste.
- Products with broken seals or opened packaging.
- Products damaged due to misuse, improper storage, or negligence.
- Products purchased during clearance or special promotional sales (unless damaged or defective).
- Requests made after the return eligibility period.
3. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product:
Please contact our Customer Support within 48 hours of delivery and provide:
- Order Number
- Product Name
- Photos of the product
- Photos of the outer packaging
- Brief description of the issue
After verification, we will arrange for:
- Replacement, or
- Full refund (where applicable)
4. Return Process
To initiate a return:
- Contact our Customer Support.
- Share your order details and supporting photographs.
- Our team will review your request within 2–3 business days.
- If approved, we will arrange reverse pickup (where service is available) or provide return instructions.
- Once the returned product is received and inspected, we will process the replacement or refund.
5. Refund Process
If your refund request is approved:
- Refunds will be processed to the original payment method.
- Processing time is generally 5–10 business days, depending on your bank or payment provider.
- Shipping charges are non-refundable unless the return is due to our error (wrong, defective, or damaged product).
For Cash on Delivery (COD) orders, refunds may be processed via bank transfer or UPI after verifying your account details.
6. Order Cancellation
Orders may be cancelled:
- Before dispatch, for a full refund.
- After dispatch, cancellation requests may not be accepted. In such cases, you may request a return if eligible under this policy.
Pearlie Bright reserves the right to cancel any order due to:
- Product unavailability
- Payment issues
- Incorrect pricing
- Suspected fraudulent activity
- Incomplete customer information
If we cancel your order, any payment received will be refunded in full.
7. Exchange Policy
We currently offer exchanges only in the following situations:
- Wrong product delivered.
- Damaged product received.
- Manufacturing defect.
Exchanges are subject to product availability.
8. Shipping Charges
- If the return is due to an error by Pearlie Bright (wrong, damaged, or defective product), return shipping costs will be borne by us.
- For returns requested for reasons other than our error (where accepted), the customer may be responsible for return shipping charges.
9. Refund Timeline
| Stage | Estimated Time |
|---|---|
| Return Request Review | 2–3 Business Days |
| Product Inspection | 2–5 Business Days |
| Refund Approval | 1–2 Business Days |
| Refund Credit | 5–10 Business Days |
10. Contact Us
For any return, replacement, or refund queries, please contact:
Pearlie Bright
A Brand of Robertson Shizuoka Healthier Products Pvt. Ltd.
Address:
3, Ashwamedh,
Near Manjunath School,
Kalyan Road,
Dombivli – 421201, Maharashtra, India
Phone: +91 9112930311
Email: pearliebright.oral@gmail.com
Customer Satisfaction Commitment
At Pearlie Bright, we are committed to providing safe, high-quality oral care products. If you experience any issue with your purchase, our customer support team will work to resolve it promptly and fairly.
Note: This Refund & Return Policy is suitable for WordPress, WooCommerce, Shopify, and other eCommerce platforms, and aligns with common Indian eCommerce practices and consumer protection standards.