Pearlie Bright
Effective Date: 26 July 2026
Last Updated: 26 July 2026
Thank you for choosing Pearlie Bright. We are committed to delivering your oral care products safely, efficiently, and on time. This Shipping & Delivery Policy explains how we process, ship, and deliver your orders.
Pearlie Bright is a brand of Robertson Shizuoka Healthier Products Pvt. Ltd.
1. Order Processing
- Orders are processed within 1–2 business days after successful payment confirmation.
- Orders placed on Sundays or public holidays will be processed on the next working day.
- During festive seasons, promotional campaigns, or high order volumes, processing times may be slightly longer.
2. Shipping Coverage
We currently deliver across India through reliable courier and logistics partners.
If your location is not serviceable, our customer support team will contact you and process a refund if the order cannot be fulfilled.
3. Delivery Timeline
Estimated delivery times are:
| Location | Estimated Delivery Time |
|---|---|
| Mumbai & Thane Region | 1–3 Business Days |
| Maharashtra | 2–5 Business Days |
| Metro Cities | 3–6 Business Days |
| Rest of India | 4–8 Business Days |
| Remote & Rural Areas | 5–10 Business Days |
Delivery times are estimates and may vary due to factors beyond our control.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment.
We may offer:
- Free Shipping on selected products or promotional offers.
- Free Shipping above a specified order value (if applicable).
- Standard shipping charges for orders below the qualifying amount.
5. Order Tracking
Once your order is shipped, you will receive:
- Order confirmation email
- Shipping confirmation email/SMS/WhatsApp (where applicable)
- Courier tracking number
- Tracking link to monitor your shipment
6. Delivery Attempts
Our courier partners will usually make 2–3 delivery attempts.
If delivery is unsuccessful due to:
- Incorrect address
- Customer unavailable
- Incorrect contact details
the package may be returned to us. Additional shipping charges may apply for re-dispatch.
7. Delivery Address
Please ensure that the shipping information provided is accurate and complete, including:
- Full Name
- Complete Delivery Address
- Landmark (if applicable)
- City
- State
- PIN Code
- Mobile Number
Pearlie Bright is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
8. Delayed Deliveries
While we strive to deliver all orders on time, delays may occur due to:
- Weather conditions
- Natural disasters
- Public holidays
- Festivals
- Transportation disruptions
- Government restrictions
- Courier operational delays
- Remote location deliveries
We appreciate your patience in such situations.
9. Damaged Packages
If you receive a package that appears damaged:
- Inspect the package before accepting delivery.
- Take clear photographs of the package and product.
- Contact our Customer Support within 48 hours of delivery.
We will investigate the issue and arrange a replacement or refund, if applicable.
10. Incorrect or Missing Products
If your order contains:
- Incorrect product(s)
- Missing item(s)
Please notify us within 48 hours of receiving your order by providing:
- Order Number
- Product details
- Photographs of the package and contents
Our team will resolve the issue promptly.
11. International Shipping
Currently, Pearlie Bright ships only within India.
For international orders or export inquiries, please contact our customer support team for assistance.
12. Order Cancellation Before Shipment
Orders may be cancelled before dispatch by contacting our customer support team.
If the order has already been shipped, cancellation may not be possible. Please refer to our Refund & Return Policy for further details.
13. Contact Us
For any shipping or delivery-related queries, please contact:
Pearlie Bright
A Brand of Robertson Shizuoka Healthier Products Pvt. Ltd.
Address:
3, Ashwamedh,
Near Manjunath School,
Kalyan Road,
Dombivli – 421201, Maharashtra, India
Phone: +91 9112930311
Email: pearliebright.oral@gmail.com
Customer Commitment
At Pearlie Bright, we are committed to ensuring that every order is packed securely, shipped promptly, and delivered with care. We continuously work with trusted logistics partners to provide a smooth and reliable delivery experience for our customers.
Note: This Shipping & Delivery Policy is suitable for WordPress, WooCommerce, Shopify, and other eCommerce platforms, and follows common Indian eCommerce practices and consumer protection standards.